Smart Flow FAQs
Have questions about our services or facing issues with your plumbing or heating? Browse through our Frequently Asked Questions to find the information you need.
At SmartFlow Services, we understand how important it is to keep your property’s plumbing and heating systems in optimal condition. Whether you’re contemplating a new boiler installation or seeking emergency plumber services, our FAQ section offers insights and guidance to help you make informed decisions.
Initially, try using a plunger to clear the blockage. If that doesn’t work, it’s best to call an emergency plumber to avoid further issues.
Regularly inspect your pipes, insulate them properly, and maintain a steady temperature inside your property to prevent pipes from freezing and bursting.
Leaks and flooding may be due to worn-out washers, seals, or O-rings, or high water pressure. It’s best to contact a professional plumber for repair.
Clean the showerhead to remove mineral deposits or replace it with a high-pressure showerhead. If these steps don’t work, contact a plumber for assistance.
Slow drains can be caused by the buildup of hair, soap, and other debris. Try using a drain cleaner or snake to clear the blockage, or call a professional plumber.
The average lifespan of a boiler is around 10-15 years. If your boiler is old and experiencing frequent breakdowns, it’s time to consider a boiler replacement.
The Gas Safe Register is the official registration body for engineers legally allowed to work on gas appliances, ensuring gas safety standards.
Heating problems can range from low pressure to thermostat issues. Check for obvious issues like power and thermostat settings, and then contact a professional for central heating repair.
Signs include strange noises, leaks, low pressure, and no hot water. If you experience these, contact a professional for boiler repair or replacement.
Annual boiler services, keeping vents unblocked, checking for leaks, and ensuring proper pressure levels will help in efficient boiler maintenance.
Look for qualifications, customer reviews, and ensure they are listed on the Gas Safe Register for heating services.
A sudden increase in water bills might indicate leaks or issues with plumbing. It’s wise to have your system checked by a professional.
Fix leaks, install low-flow fixtures, use water-saving appliances, and be mindful of your water usage habits.
It is a certificate stating that a Gas Safe registered engineer installed and inspected gas appliances for safety.
It’s more energy-efficient to use a timer or programmable thermostat to heat your home only when necessary.
Immediately turn off the gas supply, open windows, avoid using electrical switches, and call a Gas Safe registered engineer or the National Gas Emergency Service.
Turn off the main water supply to prevent flooding, and call an emergency plumber for burst pipe repair.
Check if the issue is due to a tripped breaker, thermostat settings, or a boiler breakdown. If you can’t identify the issue, call a professional.
Major leaks, burst pipes, blocked drains causing flooding, or a lack of hot water during extreme weather conditions are typical plumbing emergencies.
At SmartFlow Services, our emergency plumbing services are available 7 days a week to address any urgent plumbing or heating issues.
What Clients Say
We are proud to support our clients across Yorkshire with first class property maintenance services.
Professionalism
Mark attended for the annual boiler service. He rang 10 mins before arriving and carried out the work in a very polite and professional manner. He was such a nice guy, very friendly and courteous - he even said he would put on shoe protectors before walking on our carpet - such a nice gesture these days! Mark is a true asset to this company and I would highly recommend him to anyone. Great guy, great service!
David Horner
Top Quality
We had Mark for the annual boiler service today. Had phone call 10 mins before he came just let us know he's on his way. He was very nice guy and professional. I would highly recommend him to anyone as he has done such a great job today. Thank you very much!
Petra Otrubova
Responsiveness
Josh. T. Sorted out our leaking radiator ended up having to change the valve. Was respectful of our home wore protective boot coverings to protect the carpet. He had rang in advance so we knew of his arrival which was earlier than expected. Repair was done within a hour and he checked and sorted the boiler pressure. Very professional and polite. Would highly recommend the company
Mike Lyon
Great Service
Mark rang to give his estimated time of arrival. He even reshuffled his jobs so he could come at a time more suitable for me due to my job. A nice polite friendly man and even wore protective wear over his shoes so not to make a mess on the carpets. Very professional and thorough explaining what he thought the problem was and what he was going to do to rectify it. Thank you Mark for your excellent service.
Kathryn Dickson
Highly Recommend
I was very impressed with the level of service - punctual & efficient! Ben & Jordan were polite & knowledgeable & clearly explained what needed doing. They sorted the job faster than expected, tidied afterwards & left us with a fully functioning shower! Would highly recommend.
Leanne Clarke
Fast Response
In response to a Home emergency call to our home insurers, Mark of attended promptly (within 2 hours - travelling from Barnsley to York). He informed us he was on the way and estimated arrival time which immediately put our minds at rest. He was extremely professional and quickly identified and corrected the issue within our heating system relating to a leaking Magnaclean valve.
Mike Naylor
Quality Service
Mason the engineer came round promptly - very friendly and professional. Unable to fix the issue right away as a new part needed to be ordered but repaired what he could left things very stable and am confident new part will be easily fitted one it arrives.
Jonathon Day
Top Service
Jordan phoned prior to visit. He sorted out the leaking pipe. He was professional through out, fully explained what had to be done. Very happy with his visit, we would certainly recommend him.
T Bro
Thank You
Big thank you to Luke who sorted out a leak from feed to dishwasher. Despite difficulty in getting access to the feed, he kept us aware of what was happening. And we felt totally confident that he would be able to sort it. Luke was a credit to Smartflow both for his professionalism in the job and from his politeness to us. Once again, our thanks.
Steven Hunter
Great Company
Recently had my toilet leak repaired and boiler serviced and repaired. Excellent work from start to finish. Dan repaired the leak and Mark sorted our boiler. Both were professional and would certainly recommend them both and this Company
Denise Percy
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What Clients Say
We are proud to support our clients across Yorkshire with first class property maintenance services.
Professionalism
Mark attended for the annual boiler service. He rang 10 mins before arriving and carried out the work in a very polite and professional manner. He was such a nice guy, very friendly and courteous - he even said he would put on shoe protectors before walking on our carpet - such a nice gesture these days! Mark is a true asset to this company and I would highly recommend him to anyone. Great guy, great service!
David Horner
Quality
We had Mark for the annual boiler service today. Had phone call 10 mins before he came just let us know he's on his way. He was very nice guy and professional. I would highly recommend him to anyone as he has done such a great job today. Thank you very much!
Petra Otrubova
Responsiveness
Josh. T. Sorted out our leaking radiator ended up having to change the valve. Was respectful of our home wore protective boot coverings to protect the carpet. He had rang in advance so we knew of his arrival which was earlier than expected. Repair was done within a hour and he checked and sorted the boiler pressure. Very professional and polite. Would highly recommend the company
Mike Lyon
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Fully Accredited
Our team consists of fully trained and accredited engineers with over 40 years experience combined.
Rapid Response
We pride ourselves on fast, efficient service, often getting the job done within 24 hours.
Satisfaction Guarantee
We go above and beyond to make we deliver the best professional service - we’ve even won awards to prove it!
Wide Service Area
Serving key locations across Sheffield, Rotherham, Barnsley, Wakefield, Derby, and Nottingham.