Terms and Conditions

These terms and conditions apply to our on-demand Plumbing and Gas Heating services. Please read this document carefully as it will tell you everything you need to know about the terms and conditions on which we will deal with each other.

1. It is our intention that all the terms of the agreement between us (including details of the services and any goods or materials we are to provide) are contained in this document. If you have any questions or do not accept any of the provisions included in these terms and conditions, please let us know.

2. Smart Flow Services uses its own employees and suitably qualified independent contractors under authority from Smart Flow Ltd to provide the Smart Flow Services plumbing and gas heating service.

3. Independent contractors have no authority to incur liability on behalf of or to act as agent for Smart Flow Ltd.

4. Quotations given by us are valid for twenty-eight days from the date they are given. We may vary or withdraw any quotation at any time before it is accepted by you.

5. We will do our best to complete the work and provide the goods and materials for the quoted amount. However, due to unforeseen circumstances, we may incur additional costs above the quoted amount. In this event, will let you know immediately and explain the reasons for the additional costs and ask you to accept an amended quote to cover the additional costs.

6. The price payable by you is the price stated as the Total Due on the quotation. Unless otherwise stated, the price stated shall be inclusive of VAT at the prevailing rate.

7. Works will be invoiced immediately on acceptance of the quotation, with a deposit of 50% payable upon acceptance. The remaining balance becomes payable upon completion of the work and is to be paid within 14 days. If you do not pay the remaining balance within that time you must pay an administration charge of £5 and interest will accrue on the outstanding amount at the prevailing rate plus 5% per annum until payment is received in full.

8. An administration charge of £10 is payable in respect of each cheque we present for payment that is dishonoured by your bank for whatever reason.

9. We will carry out work during our normal business hours which are 8am to 6pm Monday to Friday. We may be able to work outside our normal business hours at an additional charge. This will be confirmed to you before works are carried out.

10. We will not include loss or damage to your property (including any cleaning needed) or any other type of loss. If access has to be made to your property to complete a repair, we will fill any holes and leave the surface level but will not replace the original surface or construction. Any redecoration or repair of damage that may be needed following our work is your responsibility, unless we have been negligent.

11. You must let us know of anything which may present a hazard or danger to anyone carrying out work in your property. You must also make sure that we have clear access to any relevant drains and covers and provide us with a supply of mains electricity and water. If we incur additional work or expense as a result of your failure to provide us with clear access, mains electricity and water, we may charge you for that additional work and/or expense.

12. We guarantee all parts and labour for 28 days from the date of completion of the work, with the exception of cleared blockages which are guaranteed for 14 days. Our guarantee will not apply where faults are caused wholly or in part by your (or any other person’s) misuse or neglect of those goods and materials or as a result of fair wear and tear. Any guarantee we offer does not affect your legal rights including those rights under the Consumer Rights Act 2015 if applicable, and any laws that replace it. You can get information about your rights from Citizens Advice or Trading Standards.

13. We will not be responsible for our failure to meet any of our obligations under this agreement because of circumstances beyond our control.

14. If you are a tenant you will need your landlord’s permission to allow us to carry out works. If the property is a listed building you may require planning permission. In either case it is your responsibility to obtain any permission required for the work.

15. Notice of your Right to Cancel. You have 14 days from the date you accept your quote to cancel, or if we’ve ordered parts for the job, 14 days from the date they arrive.  This is your “cooling off” period.  You can ask us to start work before your cooling off period ends, but if you cancel once we’ve started, we’ll charge you for any work we’ve already done.  If you want to cancel, just contact us.

16. We may cancel the agreement at any time by giving you written notice. 

If you would like full details of how Smart Flow Ltd use your personal information, please visit refer to our Privacy Policy, or write to the Data Protection Manager at 3 Kenwood Avenue, Sheffield S7 1NN.